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Determinantes del comportamiento de queja del consumidor en México

Determinants of consumer complaint behavior in Mexico

IGNACIO JAVIER CRUZ RODRIGUEZ JAVIER GALAN FIGUEROA (2019, [Artículo])

El objetivo del trabajo es explicar los determinantes del comportamiento de queja del consumidor en los niveles socioeconómico y empresa. Para ello se acude a la metodología de datos de panel estático a fin de estimar el impacto de los determinantes de las quejas de los consumidores. Los resultados a nivel socioeconómico indican que las quejas se encuentran determinadas por el ingreso, las conciliaciones a favor de los consumidores y por la población residente en zonas urbanas. Mientras a nivel empresa los resultados muestran que tanto la cuota de mercado como el tamaño de la firma afectan positivamente las quejas. Se concluye que los resultados coinciden con la literatura revisada y que se puede esperar un aumento en el número de quejas presentadas por los consumidores.

This work aims to quantify the determinants of consumer complaint behavior in socioeconomic and business levels. For this purpose, the static panel data methodology is used in order to estimate the impact of consumer complaints both at the federal level of the Mexican Republic and at the level of the main companies that are considered leaders in their field. The results by the state indicate that the complaints are determined by income, reconciliations in favor of consumers and population residing in urban areas.While at the company level, the results show that both market share and company size positively affect consumer complaints. In conclusion, the results agree with the literature reviewed, and a rise in the number of complaints is possible.

HUMANIDADES Y CIENCIAS DE LA CONDUCTA Datos de panel Efectos fijos y efectos aleatorios Satisfacción de los consumidores Quejas del consumidor Panel data models Fixed effects and random effects Consumer complaint

High quality diet improves lipid metabolic profile and breeding performance in the blue-footed booby, a long-lived seabird

ERICK GONZALEZ MEDINA (2018, [Artículo])

Understanding the role of diet in the physiological condition of adults during reproduction and hence its effect on reproductive performance is fundamental to understand reproductive strategies in long-lived animals. In birds, little is known about the influence of the quality of food consumed at the beginning of the reproductive period and its short-term effects on reproductive performance. To assess the role of diet in the physiological condition of female blue-footed booby, Sula nebouxii (BFBO), during reproduction we evaluated whether individual differences in diet (assessed by using δ13C and δ15N values of whole blood from female birds and muscle tissue of the principal prey species) prior to egg laying and during incubation influenced their lipid metabolic profile (measured as triglyceride levels and C:N ratio) and their reproductive performance (defined by laying date, clutch size and hatching success). Females with higher δ15N values in their blood during the courtship and incubation periods had a higher lipid metabolic profile, earlier laying date, greater clutch size (2–3 eggs) and higher hatching success. Females that laid earlier and more eggs (2–3 eggs) consumed more Pacific anchoveta (Cetengraulis mysticetus) and Pacific thread herring (Opisthonema libertate) than did other females. These two prey species also had high amounts of lipids (C:N ratio) and caloric content (Kcal/g fresh weight). The quality of food consumed by females at the beginning of reproduction affected their physiological condition, as well as their short-term reproductive performance. Our work emphasizes the importance of determining the influence of food quality during reproduction to understand the reproductive decisions and consequences in long-lived animals. © 2018 González-Medina et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

nitrogen 15, triacylglycerol, lipid, animal experiment, Article, breeding, carbon nitrogen ratio, clutch size, controlled study, courtship, diet, egg laying, female, food intake, hatching, lipid metabolism, muscle tissue, nonhuman, prey, reproduction CIENCIAS FÍSICO MATEMÁTICAS Y CIENCIAS DE LA TIERRA CIENCIAS DE LA TIERRA Y DEL ESPACIO OCEANOGRAFÍA OCEANOGRAFÍA

Saneamiento de cuerpos de agua e impacto sobre la emisión de gases de efecto invernadero: primera fase.

Anne M. Hansen DANGELO ANTONIO SANDOVAL CHACON (2019, [Documento de trabajo])

El objetivo del proyecto es evaluar experimentalmente y mediante modelación, las cargas externa (CE) e interna (CI) de carbono (C) en un cuerpo de agua. El sitio seleccionado para la realización de esta investigación, es la presa Valle de Bravo. La presa forma parte del sistema Cutzamala que suministra 345 Mm3 de agua potable para uso residencial e industrial tanto a la Ciudad como al Estado de México.

Carbono Gases del efecto invernadero Recursos hídricos CIENCIAS FÍSICO MATEMÁTICAS Y CIENCIAS DE LA TIERRA

La pobreza femenina en la ciudad de Morelia 1917-1943. Asistencia social y los modos de subsistencia

Karina del Carmen Soto Guzmán (2019, [Tesis de maestría])

Instituto de Investigaciones Históricas. Facultad de Historia. Programa Institucional de Maestría en Historia

During the first decades of the twentieth century in Morelia, low income women were exposed to different situations to move forward and survive due the lack of economic resources that didn´t allow them to have a decent living condition. For this reason, through means such as work, crime and government aid tried to get out of this condition. At the same time, the State was interested in creating institutions and laws that would help them to have an education, health and economic resources. The present project will focus on analyzing poor woman subsistence ways and the government aid labor from 1917 to 1943.

Durante las primeras décadas del siglo XX en Morelia, las mujeres pobres estuvieron expuestas a diferentes situaciones para salir adelante y sobrevivir pues la falta de recursos económicos no permitía que tuvieran una buena condición de vida. Por esta razón, a través de medios como el trabajo, la criminalidad y la asistencia trataron de salir de su condición. De igual forma, el Estado tuvo interés por crear instituciones y legislaciones que las ayudaran a tener educación, salud y recursos económicos. El presente trabajo se enfocará en analizar las formas de subsistencia de la mujer pobre y la labor de la asistencia social de 1917 a 1943.

HUMANIDADES Y CIENCIAS DE LA CONDUCTA FH-M-2019-1276 Historiografía Caridad Asilo Asistencia